Careers at MBK

IT Help Desk Technician


Summary of Position:

Oversees the day-to-day operations of the network and systems supporting the organization.


Directly Manages:

An IT Support Help Desk is responsible for supporting equipment in a Microsoft Windows/Linux environment, from design through implementation and support. Performs a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. Provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.


Essential Functions:

  • Provide supports to the user community for basic Windows, MS Office, Exchange Server, and Network issues.
  • Assist with the imaging and installation of PCu2019s.
  • Provision Active Directory and Exchange Server accounts.
  • Perform user training.
  • Provision iPhones and iPads and support users with Exchange ActiveSync issues.
  • Provide support for Avaya IP Office phone system issues.

Knowledge and Skill Requirements:

  • A minimum of 3 years of IT Help Desk experience is required.
  • CompTIA A+ Certification is strongly preferred.
  • Excellent working knowledge of Windows 7, Windows 10, and Outlook.
  • Basic networking skills are preferred. CompTIA Network+ Certification is preferred.
  • Dell KACE experience is a plus.
  • Experience working in an environment with Active Directory and Exchange Servers.
  • Technical, analytical, interpersonal and organization skills required/
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others, as well as independently.
  • Attention to detail, and the ability to document technical issues.
  • Strong organizational skills and ability to multi-task in a small business environment
  • The ability to bend,

Home Office
Irvine CA